We’re sure you’re going to love your products, but if you find out that it somehow does not meet your expectations, you should send us an email to info@qutiepy.com immediately, so we can check and authorize the return. You have 14 days from the delivery date to inform us about your order cancellation and to returned it back.

After sending us an email you should also fill out the form.


In case that you want a refund please fill out : https://forms.gle/xmWNp7BrRGKa2D1S9


In case you want to exchange an item for the new one please fill out : https://forms.gle/2Soty3wTTYejMGF1A


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once the goods are returned to us in the original and unused condition we will quality check them and process a refund for the goods.

If you decide to return the purchased products, send us an email at info@qutiepy.com and send your items to:
Semka Alibegić s.p.
Podgorje 27
1241 Kamnik

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs and customs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

In an unlikely event that you receive a flawed product, please send us an email at info@qutiepy.com with images documenting the flaw you discovered within 8 working days of the delivery date. We will inspect each complaint individually and replace the flawed part if discovered that replacement should take place. We will cover the costs of product and shipping in such event.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.